Telekomunikasi Indonesia (Persero) Tbk or Telkom Company explained the cause of Indihome’s broadband internet service collapsed on Thursday, August 13 yesterday.
According to Telkom’s Vice President for Corporate Communication, Arif Prabowo, the interference came from a Domain Name Server (DNS) whose function was not functioning properly.
DNS is the server that translates the IP address of the host.
“This is what causes internet traffic interruptions which generally occur in 5-10 minutes.”
“In a number of locations, such as Slipi, Bekasi, and Bandung, recovery times are required longer, up to a maximum of 25 minutes.”
“On Thursday at 10.45 am, traffic and all services have recovered,” he said, Friday, August 14, 2020.
“The man who is familiarly called Bobby expressed his apologies to the customers, especially those affected by this inconvenience.”
“Telkom Group will continue to strive to accelerate service improvements so that customers can return to using the service as before,” he said.
Meanwhile, Vice President for Corporate Communications at Telkomsel, Denny Abidin, admitted that he had presented special packages for customers in 94 cities in the North and Central Sumatra Regional Telkomsel operational areas.
Also in areas affected by a decline in service quality on Tuesday, 11 August.
Currently, Telkom reports that Indihome services have returned to normal.
The Telkomsel network has a problem due to the STO Telkom fire in Pekanbaru, Riau.
As a result, help (voice) and SMS services cannot be used, and Internet data access has decreased quality in a number of areas in Sumatra.