The Community Complains of Increasing Electricity Payments, This is PLN Bengkalis Manager's Answer

News24xx.com -

BENGKALIS - A number of PLN customers in Bengkalis complained when making electricity bill payments. The complaint was caused by the electricity bills they paid rose by 50 percent.

"Previously, I only paid more than 300 thousand electricity bills every month, before the Covid-19 epidemic. But after the Corona virus outbreak and until now I have paid an increase to 450 thousand per month. So in this case, we as electricity customers very surprised, "said Wira Hadi to Riau24.com, Friday, June 5, 2020.

Read more: Kaderismanto paired with Iyet Bustami

Wira expressed, in this case she also questioned the PLN or the government. "Does this really have its own policy about increasing electricity rates or how," she said.

Meanwhile, PLN UP3 Dumai-ULP Bengkalis Manager Danang Nur Hadianto said that with the increase in electricity tariff payments, it needs to be understood together that for customer use it must be re-checked first.

The method, continued Danang, is for customers to bring their meter numbers and their last electricity payment account to the PLN ULP office Jalan Antara Bengkalis.

Read more: Kaderismanto paired with Iyet Bustami

"So with this increase in bills, from cases that customers have reported to the office, it can be concluded that, it is purely due to increased electricity consumption. Is this a factor of the holiday and the fasting month or indeed a factor because of the past PSBB many work from home "So there is an increase in home use in this particular household," said Danang.

Danang continued, so the PLN has provided two solutions, the first, when the meter figures are in accordance with the customer's usage that has become a June monthly bill for use in May, the PLN has no outside policy and must still be paid.

"Because we also appeal to customers to order payment of electricity before the 20th. When there is an error in recording the meter, which in the last month, there may be a customer meter that is unreadable, we can check again when the numbers do not match and we can make corrections accordingly. with the numbers used by customers, "said Danang again.

In this case, continued Danang, the increase in electricity tariffs from the center does not exist, for the current tariffs remain the same.

"Indeed, there are a number of customers reporting to the PLN Office on Jalan Antara Bengkalis, due to the normal use of their own customers and about the increase in payment rates," he concluded. ***